Shipping policy

Shipping Policy
Last Updated: June 28, 2026
Thank you for visiting and shopping with us. Below are the terms and conditions that constitute our Shipping Policy.
1. Digital Product Delivery
All e-books, guides, and digital blueprints are delivered via electronic transmission.
  • Instant Delivery: No physical items will be packaged or shipped for digital products. Upon successful payment, a download link or file will be sent immediately to the email address you provided at checkout.
  • Troubleshooting: If you do not see your digital product in your primary inbox within 15 minutes, please check your spam, junk, or promotions folders. For further assistance, contact our support team at [fredaerzulie46@gmail.com].
2. Processing and Shipping Times for Physical Goods
Our physical products—including fixed ritual candles, spiritual oils, and hand-brewed curios—are frequently hand-crafted, dressed, and energetically prepared to order.
  • Processing Time: Please allow [e.g., 3 to 5] business days for your ritual items to be prepared, packed, and dropped off at the shipping carrier. Processing times may extend slightly during high-volume product launches or holidays.
  • Transit Time: Once processed, domestic shipping typically takes [e.g., 2 to 5] business days to arrive at your destination, depending on the shipping method selected at checkout.
  • Weekend/Holiday Shipping: We do not process or ship physical orders on weekends or major holidays.
3. Shipping Rates and Tracking
  • Calculated Costs: Shipping charges for your order will be calculated and displayed accurately at checkout based on package weight and your location.
  • Tracking Confirmation: You will receive a shipment confirmation email containing your official tracking number once your order has been handed over to the carrier (e.g., USPS, UPS). Tracking numbers generally take 24 hours to update with active scan data.
4. Shipping Address Accuracy
It is the sole responsibility of the buyer to ensure that the shipping address entered at checkout is completely accurate and secure.
  • We are unable to make changes to your shipping address once your package has been processed and handed over to the courier.
  • We are not responsible for packages that are lost, delayed, or misdelivered due to incorrect or incomplete addresses provided by the customer.
5. Lost, Stolen, or Damaged Packages
Once a package leaves our facility and is scanned by the shipping carrier, ownership and risk of loss transfer entirely to the buyer.
  • Stolen/Missing Packages: If your tracking status states "Delivered" but you cannot locate your package, please check with neighbors, your local mail carrier, or your local post office. We are not financially responsible for packages stolen from your porch or property.
  • Damaged Shipments: If your physical items (such as glass ritual candles) arrive broken or severely damaged due to rough courier handling, you must email our support team within [e.g., 48 hours] of delivery. Please include your order number and clear photographs of the broken items and the outer box so we can evaluate a replacement.