Refund policy

Return and Refund Policy
Last Updated: June 28, 2026
Thank you for shopping at our online store. Please review our policy regarding refunds, returns, and exchanges carefully before making a purchase.
1. Final Sale Policy
By finalizing your purchase at checkout, you agree and acknowledge that all sales are final. We enforce a strict no-refunds, no-returns, and no-exchanges policy across our entire store inventory.
2. Digital Products
Due to the immediate access and intellectual property nature of digital downloads, downloadable files, and e-books, these products cannot be physically returned or recalled.
  • No refunds or exchanges will be issued once a digital link or file has been generated or emailed.
  • If you experience any technical difficulties receiving or downloading your file, please contact our support team immediately at [fredaerzulie46@gmail.com] for manual delivery assistance.
3. Spiritual, Ritual, and Custom-Crafted Goods
Many of our physical items, including fixed candles, spiritual oils, curio items, and hand-brewed ritual supplies, are individually hand-crafted, energetically prepared, or heavily customized for the purchaser.
  • Because these goods cannot be restocked or resold once they leave our possession, we do not accept returns or exchanges on any physical ritual items.
  • Damaged Items: If your physical items arrive broken or heavily damaged during transit, please email our support team within [e.g., 48 hours] of delivery with clear photographic proof of the damaged product and outer packaging. We will evaluate damages on a case-by-case basis to arrange a replacement.
4. Chargebacks and Cancellations
  • Orders cannot be cancelled or altered once payment has been successfully processed.
  • Unwarranted chargebacks or fraudulent billing disputes will result in the immediate and permanent termination of your customer account, revocation of digital access, and restriction from all future product launches or retreats.